Chief Operating Officer
Guardian General Insurance Limited
Shelley Sylvester is the Chief Operating Officer at Guardian General Insurance Limited (“GGIL”) based in Port-of-Spain, Trinidad & Tobago, and is a Non-Executive Director on the boards of a subsidiary and affiliated entities located in the Bahamas, Cayman Islands, Guyana, and Grenada. She is passionate about innovation and continuous learning. She brings this passion to all facets of her professional development and the development of her direct reports and the wider Guardian Group. Shelley is currently leading the operational transformation and has engaged cross-jurisdictional operational teams within underwriting, claims, and across support services (reinsurance, analytics and artificial intelligence, information systems, marketing) to improve operational efficiencies, employee engagement, customer experience, producer relationships and expand GGIL’s geographic reach.
Shelley has proven skills in optimizing team dynamics, uniting diverse agendas to a common goal, and harnessing strategic and operational drivers to create high performing cultures and achieve successful organizational transformation. She is a Fellow of the Association and Chartered Certified Accountants and has a Master in Business Administration from the Imperial Business School, London.